Every New Yorker deserves to know what help is available.
CityHelp connects NYC residents to food, housing, healthcare, and social services through Sam — a free AI navigator built for the people who need it most.
Why we exist
New York City spends over $13 billion annually on social services. Millions of residents who qualify for help never receive it — not because the resources don't exist, but because the system is nearly impossible to navigate alone.
CityHelp exists to fix that.
The platform
Meet Sam, your NYC services navigator
Sam is a conversational AI that helps New Yorkers find and access city programs, benefits, and community resources. Ask in any language. No forms, no jargon, no judgment.
Try Sam →Sam · CityHelp Navigator
I'm behind on rent and don't know where to start
Sam
I can help with that. You may qualify for Emergency Rental Assistance through NYC HRA. There's also HomeBase in your borough — they can often help same-week. Want me to find the nearest location and what to bring?
Yes please
Sam
HomeBase Lower East Side
253 Broadway, 3rd Floor
Mon–Fri 9am–5pm · (212) 566-9200
Bring: photo ID, proof of address, and any lease or eviction notice.
How it works
Three steps to the help you need
01
Tell Sam what you're dealing with
No forms. Just describe your situation in plain language — in any language.
02
Sam finds your options
Programs, eligibility, locations, and hours — surfaced instantly across 3,500+ services.
03
Take the next step
Clear instructions on what to bring, where to go, and how to apply.
The pilot
Starting in the Lower East Side
CityHelp's inaugural pilot is connecting Lower East Side residents to services across food access, housing, healthcare, immigration, and workforce programs.
Volunteer with us
Volunteering, made easy
CityHelp is making it easy to volunteer in your community — or from home — with verified hours and flexible commitment.
Join the Pilot →Get help now
Need help navigating NYC services?
Sam is free, confidential, and ready when you are. Ask anything — in any language.
Talk to Sam